Fraktpolicy
Shipping Information
Thank you for shopping with NordicVive. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
- All orders are carefully processed after payment has been successfully confirmed.
- Orders are prepared during our standard business days (Monday–Friday, excluding public holidays).
- You will receive a confirmation email once your order has been placed and another notification when your order has been shipped.
Shipping
- We ship to most countries and regions worldwide.
- Shipping is handled by trusted logistics partners to ensure secure delivery.
- Shipping costs, if applicable, will be displayed during checkout before your purchase is completed.
Tracking Your Order
- Once your order has been dispatched, you will receive a tracking number via email.
- Tracking information may take a short period to become active after shipment.
Customs & Import Duties
- International orders may be subject to customs fees, import duties, or local taxes depending on your country's regulations.
- These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We cannot guarantee changes once an order has entered processing. NordicVive is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Lost or Delayed Packages
While we work with reliable shipping carriers, unexpected delays may occasionally occur due to weather, customs inspections, carrier issues, or other circumstances beyond our control. If your package appears delayed or lost, please contact our support team, and we will assist you in resolving the issue.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 7 days of receiving your package. Include your order number and clear photos (if applicable), and we will work to provide a suitable solution.
Contact Us
If you have any questions about your shipment or need assistance with your order, please contact our customer support team. We are always happy to help.